view:17229 Last Update: 2018-12-11
Mahdi Bashiri, Jabar Seifpanahi Shabani
Comparison of the Service Quality between Public and Private Sports Facilities
مقایسه کیفیت خدمات اماکن ورزشی دولتی و خصوصی
The purpose of the present study was to compareofthe service quality betweenpublic and private sport facilitiesin the Sanandaj city. It was a descriptive- surveyresearch. The statistical populations werepeople used public and private sports facilities in Sanandaj cityat2013. This number was considered as the population size. The stratified random sampling was used and the sample size was determined 375 using the Morgan table. According to the purpose of the study, service quality section of the standard question applied by Yi Chin Liu was used (2008). The questionnaire reliability was confirmed by experts. In previous studies as well as its validity was confirmedusing Cronbach's alpha test (α=0.92). The data were analyzed using descriptive statistics and inferential statistics including Kolmogorov-Smirnov, tindependent and Friedman rank tests.The results showed that service quality in public and private sports facilities in Sanandajhas no significant difference. In comparison of the five dimensions of service quality,it was found that only the empathy dimension has a significant difference among public and privatefacilities, and there is no significant difference between the tangible quality, trust, confidence and accountability dimensions.